Question 1

How do I book?

Accepted Answer

Click 'Book your cleaning' and answer a few quick questions about your home. You'll see the price update live and pay securely with Stripe.

Question 2

Are you insured?

Accepted Answer

Yes. Ever Clean Home is fully insured and LLC-registered in Massachusetts.

Question 3

What if I'm not happy with the service?

Accepted Answer

We offer a 100% satisfaction guarantee. If something's not right, let us know within 24h and we'll re-clean it free of charge.

Question 4

Do I have to be home?

Accepted Answer

No. Many of our customers leave instructions in the 'Additional notes' field and we let ourselves in via the agreed access method.

Question 5

Which areas do you cover?

Accepted Answer

Boston (MA), Connecticut, Rhode Island and Providence (RI). More coming soon.

Question 6

Can I reschedule?

Accepted Answer

Yes — just reply to your confirmation email at least 24h in advance and we'll happily re-coordinate.

Question 7

Do you bring supplies?

Accepted Answer

Yes, we bring all eco-friendly supplies and professional equipment. Let us know if you have allergies or product preferences.

Question 8

Do you offer recurring cleaning?

Accepted Answer

Recurring plans are coming soon. For now, simply rebook us whenever you need a refresh.

Question 9

What payment methods do you accept?

Accepted Answer

All major credit and debit cards via Stripe. Your payment info never touches our servers.

Question 10

How long does a cleaning take?

Accepted Answer

Typically 2-4 hours depending on the size of your home and the services selected.

Frequently asked questions